Lakeview Eye Care SMS/MMS Communication Program

Program Name

Lakeview Eye Care SMS/MMS Communication Program

How You Opt In

Lakeview Eye Care collects SMS/MMS text message consent through one electronic method: the standalone messaging consent page on the Lakeview Eye Care website at https://lakeview-eyecare.com/messaging-consent/. Lakeview Eye Care is an optometry and medical eye care practice, and the messaging program is for patients and people requesting eye care from Lakeview Eye Care.

The patient service form, contact form, appointment page, booking links, phone calls, office conversations, paper forms, QR-code signs, keyword-only replies, imported lists, purchased lists, third-party sources, and affiliate sources do not enroll you in this SMS/MMS program.

On the standalone messaging consent form, patients enter their name and mobile phone number and may check a separate optional SMS/MMS consent checkbox. The SMS/MMS checkbox is unchecked by default. If the checkbox is not checked, no SMS/MMS opt-in is recorded. The messaging consent form can be submitted without checking the SMS/MMS box, and an unchecked submission does not record SMS/MMS consent. The messaging consent form is separate from, and is not required to submit, the patient service form, schedule an appointment, purchase products, or receive treatment, service, or care.

By checking the optional SMS/MMS consent checkbox and submitting the form, as a patient of Lakeview Eye Care or a person requesting eye care from Lakeview Eye Care, you provide your express written consent to receive recurring SMS/MMS messages from Lakeview Eye Care at the mobile number you provided. Messages may include eye care appointment scheduling, appointment confirmations, appointment reminders, patient follow-ups, office closures or schedule changes, existing eyewear or contact lens order updates, and patient service questions.

Message frequency depends on appointments, orders, and service needs. Message and data rates may apply. Reply HELP for help or STOP to cancel SMS/MMS messages. Patient information will be handled in accordance with healthcare privacy requirements. Mobile opt-in information and SMS/MMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Message Purpose

By opting in to receive SMS/MMS messages from Lakeview Eye Care, you agree to receive eye care customer communications related to your relationship with our practice. These communications may include:

• Appointment reminders.
• Appointment confirmations.
• Scheduling changes.
• Office updates.
• Existing eyewear or contact lens order updates.
• Limited follow-up communications related to your care or account.
• Responses to patient service questions.

MMS/picture messages may be used for limited service-related images or attachments related to office communication, eyewear orders, contact lens orders, or other patient service needs.

Our messaging program is intended for customer care and account-related communications. It should not be used for emergencies. If you need immediate care or have an urgent medical concern, please call the office directly.

Message Frequency

Message frequency depends on appointments, orders, and service needs.

How to Stop SMS/MMS Messages

You can cancel SMS/MMS messages at any time. Just text STOP to our number. After you send STOP, we will send you a confirmation message letting you know you have been unsubscribed from SMS/MMS messages. After that, you will no longer receive SMS/MMS messages from us unless you submit the standalone SMS/MMS consent form again.

How to Get Help

If you are experiencing issues with the messaging program, reply HELP for more assistance or call us directly at (801) 820-0625.

Carrier and Pricing Notice

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. For questions about your text plan, picture messaging, or data plan, please contact your wireless provider.

Privacy

For questions about how we handle your information, please review our Privacy Policy.

Lakeview Eye Care does not share, sell, rent, or transfer your mobile number, SMS/MMS opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes.