If it closes
Send the log instead of guessing.
This version writes a log every time Crystal Cloud opens. If the window
launches and then closes, the app now shows an error window and the
log should show whether the problem is password, gateway,
certificate, profile settings, or Linux setup.
Profile folder error fixed.
This version uses Chromebook-compatible folder paths inside the ZIP, then installs the 30 profiles in one fixed location. It also has a backup copy inside the installer.
After the Chromebook was restarted
Open Crystal Cloud once, then give Linux up to 90 seconds to finish starting. Do not keep clicking the app. This version clears an incomplete old launch automatically; if the login list still does not appear after 90 seconds, open Crystal Cloud one more time.
The session timed out because of inactivity
Crystal Cloud has already removed the closed connection. Choose Reconnect to go back to the login list, then choose your assigned login again. Choose Close if you are done; it is safe to open Crystal Cloud later.
It says a previous session is still closing
If the old remote-desktop window is gone, choose End old session and continue. If it is still visible, choose Cancel so that active session is not interrupted.
It says Crystal Cloud is already opening
Use the Crystal Cloud window that is already opening. If no remote-desktop window is visible and it has been loading for more than one minute, choose End stuck launch and try again. That ends only the frozen local launch and starts one clean replacement.
The gateway rejected the login
Choose Replace saved password, then enter the current Crystal password. The app removes the rejected saved password first, so it will not keep retrying the same one.
Terminal cannot find the file
Make sure the extracted CrystalCloud folder was moved into Linux files, not just the install file. Right-click that folder, choose Open in Terminal, then type bash install.sh.
It asks for the password again
The Chromebook could not save the password in its Linux keyring. You can still connect, but it may ask again until the keyring is working.
No Linux option
That Chromebook may not support the Linux environment needed for this setup. Use a Windows computer or contact Lakeview before trying another remote-desktop app.